Christmas Pre-orders are now closed.

FAQs


Thank you for visiting our Christmas pre-order site. It exists purely to allow you to purchase all the food you would need for a perfect vegetarian Christmas - we even have a few last minute crackers and gift ideas if you want something for the table. Below are some FAQ's relating to Click and Collect or Delivery orders.

When do I need to order by?

Our order cut off point is when we reach our 70 order capacity or if that is not reached, the cut off is 12pm on Saturday 18th December, (the earlier you order, the more likely we can guarantee your product will be in stock). Most of the product on this menu are produced by local independents who require sufficient notice in order to prepare the amounts we need. This is especially true if you are expecting to make a larger order.

What is your minimum order?

Our minimum order amount is £30 (ex delivery fee). However, due to having a reduced product list for Christmas we are removing our packing charge completely!

Do you charge a packing fee?

No, due to having a reduced product list for Christmas we are not charging for packing.

When can I collect / when do you deliver?

Normal click and collect orders can be picked up from Bournville as normal up to Wednesday 22nd December, however, the following dates and times are set aside for the Christmas Pre-order Menu only.

Click & Collect from Bournville

You will be able to pick up your Click and collect orders from this website on Thursday 23rd December and Friday 24th December. We have limited slots for click and collect (only 35!) so it is a case of first come first served. We will send out emails with your click and collect slot two days before the collection day, informing you of your half an hour timeslot in between the hours below on your selected day:

Thursday 23rd Dec - 6.30pm and 8.30pm

Friday 24th Dec - 9.30am to 11.30am

Click and Collect from Digbeth

Just for the Christmas week we will have be offering Click & Collect in Digbeth on Thursday 23rd Dec between 4.30pm and 6.30pm. These will have limited spaces also, so get your orders in early if you would prefer to collection from Digbeth! We will send out emails with your click and collect slot two days before the collection day, informing you of your half an hour timeslot in between the hours below on your selected day:

Deliveries - Thursday 23rd December

Zone 1 (Digbeth/City Centre/Jewellery Quarter) 3pm - 4pm (6 slots available)

Zone 2 (Harborne/Bearwood/Edgbaston) 6.30pm - 8.30pm (15 slots available)

Zone 3 (Moseley/Kings Heath/Selly Oak) 4pm - 5pm (6 slots available)

Zone 4 (Perry Barr/Sutton Coldfield/Boldmere) and all 'B' postcodes in Birmingham 10am - 8pm (8 available - no specified slot time)

What if we're not going to be in during your delivery times?

Not to worry - if you're not going to be at home when we deliver, we can leave your order with a neighbour or somewhere that it won't get damaged by the lovely British weather.

On the cart page there is a text box for special instructions for seller, please give the number of the house where you would like it dropped off or give a detailed description of your safe place.

Will you be stopping your usual click and collect or delivery services?

Normal click and collect orders can be picked up from Bournville as normal up to Wednesday 22nd December, but there will be no normal click and collect service on Thursday 23rd December. We will re-open our regular click and collect service on Wednesday 29th December.

All other delivery services will resume as normal week commencing 27th December.

We are closing for this period to make sure that the whole team get a chance to have a well-earned relax and spend time with family.

Will I be able to add anything to my order when I collect

Due to the expectation that this click and collect service will be very busy, we are leaving it up to the discretion of the team members serving on the night. If you want anything additional to your Christmas order, we recommend making a click and collect order for collection on the 22nd Dec or come into the store during opening hours on 22nd or 23rd December. Regular click and collect orders are still being made through our www.thecleankilo.co.uk website.

Will I be able to make alterations or get a refund if I want to cancel my order?

We have created this website in order to make it possible for us to order the amount of fresh food that is required and reduce waste. It is therefore no possible for us to make any alterations or cancellations/refunds after you have made a purchase, as we make our orders based on demand.


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